Our passion is hosting groups like yours! We are also passionate about our land, wildlife and the surrounding community. To ensure all will have a wonderful experience, we have provided the following important information about your event with us.
Deposit & Cancellations/Changes
Reservations are confirmed upon receipt of your deposit (equal to half of the minimum booking amount unless otherwise specified/agreed upon and refundable damage/security deposit or event insurance policy).
Payment in full is due no less than 25 days prior to your stay/event. If you cancel with 6 months (180+ days) or more notice then a refund minus credit card processing fees of 7% will be issued. If you cancel with 179 to 120 days notice then a 50% refund of monies paid will be refunded. If you cancel with 119 days to 91 days then a 75% credit that does not expire (not applicable for holiday dates, subject to restrictions). Less than 90 days and earlier there are no refunds or credits. An option is that we also can open up the date with no refund to see if it is rebooked- which then we would issue a full refund minus a 10% processing & credit card fees if it is rebooked.
You can change your date with 120 or more days notice with no change fee. For changes less than 120 days to 30 days notice there is a $250 change fee. Changes with less than 30 days notice are subject to restrictions and may not qualify for a change.
Check In & Out Info
Check-in time is any time after 3PM and check-out time is by 12PM unless otherwise arranged and noted.
A site manager will check you in and give you a tour of the facilities.
Quiet Hours
A reminder that Retreat Ranch is respectful of our neighbors both human and animal. For this reason we request:
- No outside amplified music or speakers or disturbances after 9pm.
- No inside amplified music and/or drumming/loud noises after 10 p.m.
Capacity/Guests
Please note that there are no day guests allowed past sleeping capacity unless it has been pre-approved/arranged and the appropriate event fee has been collected for the additional wear and tear and requirements on the property. Day guest visitors is limited to a total count of 60 including the sleep over guests.
Septic System
We have a sensitive septic system so only the toilet paper we provide should be flushed down the toilet. There are signs in each restroom to remind guests to not flush feminine products or wipes down the toilet, but please note that if there are septic issues from your guests there may be a septic clean out fee.
Surfaces, Walls and Wall Hangings
Please respect our structures and grounds. Do not puncture or damage surfaces (indoor & outdoor) in any way. No push-pins, thumbtacks, nails, duct tape, etc. Guests may use painters’ tape (blue), zip ties, rope and wire to hang objects. Our wall hangings are to remain on the walls.
Animals & Honeybees on the Ranch
We have free ranging horses on the ranch that guests are welcome to say hi to, just note they are 1200 pound animals so watch your toes and take appropriate caution (loud noises, fast movements, etc can spook them) and do NOT EVER LEAVE CHILDREN UNATTENDED. Please DO NOT feed the horses. We also have a goat pen and chicken coop that guests are welcome to explore. The goat fencing is electric (not the gate) so take caution. There are also livestock and rescue dogs at the back of the property. You can feed the chickens and goats the treats provided. We raise honeybees so if you are allergic please note they are at the back of the property in the garden next to the chicken coop. If you need assistance visiting the animals we are happy to escort you to see them.
Also note: no confetti, silly string, water balloons or other artificial scattered party paraphernalia due to our free ranging horses and animals that can get sick from ingesting said items. Real flowers or herbs and bubbles are ok.
Outside Pet Policy
Due to our free ranging animals, livestock guardians and wildlife there are no outside pets allowed on site (including service animals) for the safety of all.
Departure Requirements
- Please take all your trash (including any trash around the facilities/grounds from your group) and place in the large receptacles outside behind the dining hall.
- Leave all wet towels hanging or on the shower floor (or in laundry hampers)
- Leave linens and any used robes ON the beds, we will take care of those.
- Please make sure all dishes are clean and/or in the dishwasher running.
- Please don’t leave any opened food in fridge/freezer.
- If you moved furniture (both indoor and outdoor) please put back in the original location.
- If your rental included the yoga supplies/props please put them away neatly and close up the storage area.
- Turn off AC/Heat/Lights and be sure to zip up/close up your accommodation.
- Leave your keys in your accommodation (or all in the dining hall) and unlocked.
- Start planning your next visit!
Cleaning, Damages and Relocation Fees
Please do not take indoor furniture, fixtures, bedding, etc. outside. If you move outside furniture, please put it back prior to departure.
If any retreat center property is missing or damaged, the person(s) or group will be responsible for paying for the damage out of any security deposit or through an event insurance policy (if the event insurance policy does not cover said damage, then you as the renter will be responsible). The site manager will determine the cost based on materials and labor to repair or replace the item(s).
We want all to have fun but would also like everyone to leave the place in reasonable condition. We will charge $25/hour for extra cleaning such as: Dirty pans, pots, dishes including dishes with food left out or in refrigerators, carpet spills, etc.
Damages will be assessed and invoiced to guests after departure.
No Housekeeping
Just a reminder there are no housekeeping services provided. You need extra towels they can be provided and a change of sheets can be given if needed (to be changed on your own). If you need more than one extra set of sheets or set of towels you will be responsible for a $20 cleaning fee per set.
Guests are also responsible for their own and those in their party, any mess made in the dining hall and agree to clean said mess.
Sheets/Bedding/Pillows/Towels, etc
Please note that if body oils, self sun tanner or lotions stain or ruin sheets, bedding, pillows, towels, etc that the guest will be responsible for replacement of each item.
Children Unattended & Hot Tub
Children are not to be left unattended anywhere on the ranch, and children under the age of 14 are not allowed in the hot tub when heated.
Sauna
The sauna is for adults only and is the guest assumes all risks associated with the use of the sauna.
Thermostats
Do not to set any thermostats below 75 degrees. If the thermostat is set below 75 degrees and becomes defective or malfunctions guest will be subject to a replacement fee.
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Keys
Please note if keys for accommodations are lost or stolen there is a $20 replacement fee.
Yoga Props (if applicable)
We have on site a yoga storage container next to the yoga deck. Inside are 30+ mats, 30+ blocks, 30+ straps, 35 blankets and 30 bolsters. Please use the sprays for proper cleaning of the yoga props and place them neatly back in the proper places. Any props damaged or not cleaned/organized properly will be charged a cleaning/replacement fee. Please do not use the mats or props on the dirt grounds.
Any applicable damages will be assessed and invoiced to guests after departure.
Lost & Found
Please contact us within 2 weeks after your stay to have us hold any lost items for pick- up or mailed (fees paid by guest). After 2 weeks, all items will be donated.
Emergencies
In case of a life threatening emergency: Call 911
The address is 1643 County Road 403, Marble Falls TX 78654 and give them your gate code to get in.
THEN call Shannon Jamail (Site Manager) on her cell phone at 972-821-2494 and/or Nathan Jamail (Site Manager) on his cell at 214-514-6114 and report that you have already called 911, and the location & nature of the emergency.
Rental Agreement includes:
- All accommodations listed at the time of your booking
- Use of dining hall and fully stocked kitchen
- Use of outdoor deck
- Use of all common grounds exclusive to your group (dipping pools, hot tub, fire pit, walking trails, sauna, hammock lounge areas, etc)
Also included in your rental:
- Bedding/linens/pillows for every bed.
- Bath and pool towels.
- We fully stock, and keep stocked: the kitchen and bathrooms with necessities (toilet paper, shampoo/conditioner/body wash/hand soap, trash bags, cleaning products including dish cleaning products). Note we stock 2 rolls of paper towels, the rest is the renters responsibilities
- Coffee/tea/sweeteners
- 24 hour on site support
Retreat Ranch Complete Terms, Conditions & Waivers NOTIFICATIONS
RELEASE OF LIABILITY WAIVER AND ACKNOWLEDGMENTS AS APPLICABLE (each adult guest will be required to check in upon arrival and sign a waiver):
By participating in any program/event/retreat/stay (collectively “Program”) offered by Mind & Body Complete Wellness LLC, doing business as Retreat Ranch, its employees, officers, directors, volunteers, and agents (collectively “Retreat Ranch”), I agree to the following:
TERMS AND CONDITIONS.
- Release and Waiver of Liability: In consideration of my participation in the program, I release and hold harmless Retreat Ranch from any and all claims resulting in physical or psychological injury, illness, damages, or economic or emotional loss I may suffer because of my stay at Retreat Ranch, including travel to, from and during my stay. This release and waiver of liability shall extend to all claims, whether foreseen or unforeseen, known or unknown.
- Assumption of Risk: I understand and acknowledge that participating in a Program at Retreat Ranch carries inherent risks, including the presence of ranch and farm animals, natural insects and animals, uneven terrain, and electric fencing around livestock. I assume full responsibility for myself and any minors under my care and all known and unknown risks associated with participation in the Program. I acknowledge that Retreat Ranch cannot guarantee that I will not become infected with COVID-19, and by staying, I agree to assume the risks and release Retreat Ranch and its employees/affiliates from all liabilities in association with COVID-19.
- Indemnification: I agree to indemnify and hold harmless Retreat Ranch, their officers, directors, employees, volunteers and agents from any and all claims, including claims of Retreat Ranch’s negligence, resulting in any physical or psychological injury (including paralysis and death), illness, damages, or economic or emotional loss I may suffer because of my stay at/on Retreat Ranch, including travel to, from and during my stay. This indemnification shall extend to all claims, whether foreseen or unforeseen, known or unknown.
- Awareness of Ranch Location & Risks: I acknowledge and understand that I am staying on a working ranch in the hill country of Texas, with wildlife animals, livestock animals, insects, snakes, and other inherent features of a working ranch. I understand that the ranch grounds are composed of dirt and uneven terrain, and that there are honeybees being raised on the property. I further acknowledge that children must not be left unattended, and that there are inherent dangers of staying at Retreat Ranch with free-ranging horses, animals, and wildlife. I also understand that participating in animal interactions has its dangers.
RULES AND REGULATIONS:
- Quiet Time: I understand and acknowledge that amplified sounds are strictly prohibited after 8 pm and that any screaming or yelling is not allowed after 9 pm. I agree to abide by this policy to ensure a peaceful environment for all guests on the premises.
- Smoking: I understand and agree that smoking is prohibited in any structure, building, tent, or any enclosed area. Any violation of this policy will result in a $500 cleaning fee. I acknowledge the importance of maintaining a smoke-free environment for everyone’s health and safety.
- Pets: I understand and acknowledge that no pets, including service animals, are allowed on site due to the presence of working ranch and free-range animals. For the safety and well-being of all, I agree to comply with this policy. If I bring a pet to the premises, I understand that I may be asked to leave, forfeit any deposits, and/or be charged a fine.
- Hot Tub: I understand and agree that children under the age of 14 are not allowed in the hot tub while heated.
- Children: I acknowledge that all children must be supervised by an adult at all times while on the ranch premises. I understand the potential dangers of the ranch and agree to take full responsibility for the safety and well-being of any children accompanying me.
- Sauna: I understand and acknowledge the potential health risks associated with using the sauna on site. I agree to use the sauna responsibly and take full responsibility for any risks incurred. No one under the age of 18 is allowed in the sauna, and I will not use it while under the influence of drugs or alcohol.
- Tent Premises: I understand and acknowledge that I am responsible for any damage caused to the sheets, bedding, pillows, towels, or any other items in the rental property. Specifically, I will be responsible for the replacement of any items damaged due to body oils, self-tanner, lotions, or any other substance that causes stains or damage.
- Thermostats: I understand and acknowledge that I am not allowed to set any thermostats below 75 degrees. If I set the thermostat below 75 degrees, and it becomes defective or malfunctions, I will be subject to a replacement fee. I agree to use the thermostat responsibly to avoid any damages or malfunctions.
- Cameras: I understand and acknowledge that there are cameras installed in all common areas and walking paths, and that footage may be recorded for security purposes. I agree to respect the privacy of other guests and not interfere with the operation of any security cameras on the premises.
- Keys: I understand and acknowledge that I am responsible for the keys issued to me during my stay. If I lose my keys, I will be responsible for a $20 replacement fee. I agree to keep the keys in a safe place and to return them to the designated area upon checkout.
- Septic system: I understand and acknowledge that only provided toilet paper can be flushed in the toilets. I agree not to flush any feminine products, ‘flushable’ wipes, or any other items in the toilet. Any guest who violates this policy may be subject to septic repair fees
CODE OF CONDUCT:
I, herein the Guest, understand and agree that myself, and my guests, will not:
- Harass, harm, threaten, discriminate, libel, defame, or otherwise shame and/or injure “MBC”, its owners, officers, employees, instructors, contractors, assigns, affiliates, agents, successors, and all other Guests. If such occurs, one may be asked to leave with no refund.
- Purposefully destroy, damage or cause harm to any item, animal, person at event location
- Break any of our rental rules.
Guest understands and agrees that MBC and its affiliates have the right to immediately expel, without refund or transfer of any kind, a Guest who breaks, or is suspicious of breaking, any section or amount of this Code of Conduct.
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