Our passion is hosting groups like yours! We are also passionate about our land, wildlife and the surrounding community. To ensure all will have a wonderful experience, we have provided the following important information about your event with us.
Deposit & Cancellations/Changes
DEPOSIT.
2 Night Rentals: Renter shall pay a deposit of 50% of the Rate upon signature of an Agreement. Balance due 30 days prior to retreat start date.
3+ Night Rentals: Renter shall pay a deposit of 25% of the Rate upon signature of an Agreement, and an additional 25% 30-90 days from signature of agreement. Balance due 30 days prior to retreat start date.
The deposit can be paid by Retreat Ranch’s online billing system. If the deposit is not received within 3 days from the signing of an Agreement, Retreat Ranch reserves the right to cancel the Agreement and release Renter’s rental dates upon notification to the Renter.
The deposit shall be applied to the total amount due for the rental period, and the remaining balance shall be paid by Renter to Retreat Ranch no later than 30 days prior to retreat start date in accordance with the payment terms specified in an Agreement. In the event of cancellation of an Agreement by Renter or Retreat Ranch, the deposit and any monies paid shall be subject to the cancellation policy set forth as outlined below and as in agreement.
PAYMENT.
Notwithstanding anything else herein, the Rental Fee is due in full 30 days prior to the Check-In Date. Where a deposit was paid, Renter shall pay the remaining balance of the Rental Fee in full no less than 30 days prior to the rental period. If the balance of any amount due (deposit balance or full Rental Fee balance) is not paid within 5 business days of the date such payment is due there will be a $100 per day late fee. Retreat Ranch has the right, in its sole discretion, to cancel the agreement upon notification to the Renter, with no refund due to the Renter if any payment hereunder is over 10 days late. If the full balance of the Rental Fee is not paid within 20 days of the check-in date, Retreat Ranch reserves the right to cancel the Agreement and release Renter’s rental dates, upon notice to the Renter, with no monetary refunds due.
Payments shall be made by Renter to Retreat Ranch through the online billing system or other payment methods agreed upon by the Parties. Retreat Ranch reserves the right to charge a fee for any returned or declined payments or for any additional payment methods requested by Renter. In the event of cancellation by Renter or Retreat Ranch, any refunds due to Renter shall be subject to the cancellation policy set forth below.
CANCELLATION POLICY.
No Refund shall be issued to the Renter in the event of early cancellation of an Agreement by the Renter except as explicitly provided in an Agreement.
Renter may cancel an Agreement by providing written notice to Retreat Ranch subject to the following conditions/restrictions. If Renter cancels with 180 or more days notice then a refund will be issued for the full Rental Fee, less $500, and less credit card processing fees of 3.5% (as applicable). If Renter cancels with 179 to 120 days notice then a 50% refund of monies paid will be refunded, less 3.5% credit card processing fees (as applicable).
Cancellation Credit. If renter cancels within 119 days to 91 days prior to the Check-In Date, then a credit in the amount of 50% of any amounts already paid by the Renter will be issued in favor of the Renter (that does not expire, also not applicable for holiday dates, subject to restrictions).
Where the Renter cancels less than 90 days prior to the Check-In Date, there are no refunds or credits and the entire Rental Fee shall remain due regardless of cancellation.
In the event of a Cancellation by the Renter less than 90 days prior to the Check-In Date, Retreat Ranch may, in its sole discretion open up the date for booking, to see if it is rebooked- which if rebooked, Retreat Ranch may issue to the Renter a full refund of the Rental Fee minus a 15% processing fee & less any applicable credit card fees. If the space is rebooked for less than the original booking, the difference shall be deducted from the refund/credit due.
Changes to Rental Dates: Renter can change dates with 180 or more days prior to the Check-In Date notice with a $250 change fee. For changes with less than 180 days to 120 days prior to the Check-In Date notice there is a $450 change fee for low season dates, $750 for mid season and $850 change fee for high season dates per Retreat Ranch’s pricing schedule. For changes with less than 120 days to 60 days prior to the Check-In Date notice there is a $950 change fee for low season, $1,150 for mid season and $2,250 for high season. Changes with less than 59 days notice are subject to restrictions and may not qualify for a change and may be subject to a $3,500 change fee (not available for high season dates).
*Major disasters/Weather: if for some reason, due to weather or other natural uncontrollable disaster or government order, which renders the facility not able to be utilized for your retreat, we will move your date with no penalty and no compensation due to either party for the date change.
Cancellation by Renter’s Guests: Renter is responsible for any cancellations made by their guests and shall have their own cancellation policy in place.
Any refunds due to Renter under an Agreement shall be processed within 30 days of cancellation or the change request.
Renter acknowledges and agrees that the cancellation and change provisions set forth in this outline are reasonable and necessary to protect Retreat Ranch’s interests, given the limited availability of the rental property and long lead-times necessary for bookings.
Check In & Out Info
Check-in time is any time after 3PM and check-out time is by 12PM unless otherwise arranged and noted.
A site manager will check you in and give you a tour of the facilities.
Quiet Hours
A reminder that Retreat Ranch is respectful of our neighbors both human and animal. For this reason we request:
- No outside amplified music or speakers or disturbances after 9pm.
- No inside amplified music and/or drumming/loud noises after 10 p.m.
Capacity/Guests
Please note that there are no day guests allowed past sleeping capacity unless it has been pre-approved/arranged and the appropriate event fee has been collected for the additional wear and tear and requirements on the property. Day guest visitors is limited to a total count of 60 including the sleep over guests.
Septic System
We have a sensitive septic system so only the toilet paper we provide should be flushed down the toilet. There are signs in each restroom to remind guests to not flush feminine products or wipes down the toilet, but please note that if there are septic issues from your guests there may be a septic clean out fee.
Surfaces, Walls and Wall Hangings
Please respect our structures and grounds. Do not puncture or damage surfaces (indoor & outdoor) in any way. No push-pins, thumbtacks, nails, duct tape, etc. Guests may use painters’ tape (blue), zip ties, rope and wire to hang objects. Our wall hangings are to remain on the walls.
Animals & Honeybees on the Ranch
We have free ranging horses on the ranch that guests are welcome to say hi to, just note they are 1200 pound animals so watch your toes and take appropriate caution (loud noises, fast movements, etc can spook them) and do NOT EVER LEAVE CHILDREN UNATTENDED. Please DO NOT feed the horses. We also have a goat pen and chicken coop that guests are welcome to explore. The goat fencing is electric (not the gate) so take caution. There are also livestock and rescue dogs at the back of the property. You can feed the chickens and goats the treats provided. We raise honeybees so if you are allergic please note they are at the back of the property in the garden next to the chicken coop. If you need assistance visiting the animals we are happy to escort you to see them.
Also note: no confetti, silly string, water balloons or other artificial scattered party paraphernalia due to our free ranging horses and animals that can get sick from ingesting said items. Real flowers or herbs and bubbles are ok.
Outside Pet Policy
Due to our free ranging animals, livestock guardians and wildlife there are no outside pets allowed on site (including service animals) for the safety of all.
Departure Requirements
- Please take all your trash (including any trash around the facilities/grounds from your group) and place in the large receptacles outside behind the dining hall.
- Leave all wet towels hanging or on the shower floor (or in laundry hampers)
- Leave linens and any used robes ON the beds, we will take care of those.
- Please make sure all dishes are clean and/or in the dishwasher running.
- Please don’t leave any opened food in fridge/freezer.
- If you moved furniture (both indoor and outdoor) please put back in the original location.
- If your rental included the yoga supplies/props please put them away neatly and close up the storage area.
- Turn off AC/Heat/Lights and be sure to zip up/close up your accommodation.
- Leave your keys in your accommodation (or all in the dining hall) and unlocked.
- Start planning your next visit!
Cleaning, Damages and Relocation Fees
Please do not take indoor furniture, fixtures, bedding, etc. outside. If you move outside furniture, please put it back prior to departure.
If any retreat center property is missing or damaged, the person(s) or group will be responsible for paying for the damage out of any security deposit or through an event insurance policy (if the event insurance policy does not cover said damage, then you as the renter will be responsible). The site manager will determine the cost based on materials and labor to repair or replace the item(s).
We want all to have fun but would also like everyone to leave the place in reasonable condition. We will charge $25/hour for extra cleaning such as: Dirty pans, pots, dishes including dishes with food left out or in refrigerators, carpet spills, etc.
Damages will be assessed and invoiced to guests after departure.
No Housekeeping
Just a reminder there are no housekeeping services provided. You need extra towels they can be provided and a change of sheets can be given if needed (to be changed on your own). If you need more than one extra set of sheets or set of towels you will be responsible for a $20 cleaning fee per set.
Guests are also responsible for their own and those in their party, any mess made in the dining hall and agree to clean said mess.
Sheets/Bedding/Pillows/Towels, etc
Please note that if body oils, self sun tanner or lotions stain or ruin sheets, bedding, pillows, towels, etc that the guest will be responsible for replacement of each item.
Children Unattended & Hot Tub
Children are not to be left unattended anywhere on the ranch, and children under the age of 14 are not allowed in the hot tub when heated.
Sauna
The sauna is for adults only and is the guest assumes all risks associated with the use of the sauna.
Thermostats
Do not to set any thermostats below 75 degrees. If the thermostat is set below 75 degrees and becomes defective or malfunctions guest will be subject to a replacement fee.
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Keys
Please note if keys for accommodations are lost or stolen there is a $20 replacement fee.
Yoga Props (if applicable)
We have on site a yoga storage container next to the yoga deck. Inside are 30+ mats, 30+ blocks, 30+ straps, 35 blankets and 30 bolsters. Please use the sprays for proper cleaning of the yoga props and place them neatly back in the proper places. Any props damaged or not cleaned/organized properly will be charged a cleaning/replacement fee. Please do not use the mats or props on the dirt grounds.
Any applicable damages will be assessed and invoiced to guests after departure.
Lost & Found
Please contact us within 2 weeks after your stay to have us hold any lost items for pick- up or mailed (fees paid by guest). After 2 weeks, all items will be donated.
Emergencies
In case of a life threatening emergency: Call 911
The address is 1643 County Road 403, Marble Falls TX 78654 and give them your gate code to get in.
THEN call Shannon Jamail (Site Manager) on her cell phone at 972-821-2494 and/or Nathan Jamail (Site Manager) on his cell at 214-514-6114 and report that you have already called 911, and the location & nature of the emergency.
Rental Agreement includes:
- All accommodations listed at the time of your booking
- Use of dining hall and fully stocked kitchen
- Use of outdoor deck
- Use of all common grounds exclusive to your group (dipping pools, hot tub, fire pit, walking trails, sauna, hammock lounge areas, etc)
Also included in your rental:
- Bedding/linens/pillows for every bed.
- Bath and pool towels.
- We fully stock, and keep stocked: the kitchen and bathrooms with necessities (toilet paper, shampoo/conditioner/body wash/hand soap, trash bags, cleaning products including dish cleaning products). Note we stock 2 rolls of paper towels, the rest is the renters responsibilities
- Coffee/tea/sweeteners
- 24 hour on site support
Retreat Ranch Complete Terms, Conditions & Waivers NOTIFICATIONS
RELEASE OF LIABILITY WAIVER AND ACKNOWLEDGMENTS AS APPLICABLE (each adult guest will be required to check in upon arrival and sign a waiver):
By participating in any program/event/retreat/stay (collectively “Program”) offered by Mind & Body Complete Wellness LLC, doing business as Retreat Ranch, its employees, officers, directors, volunteers, and agents (collectively “Retreat Ranch”), I agree to the following:
TERMS AND CONDITIONS.
- Release and Waiver of Liability: In consideration of my participation in the program, I release and hold harmless Retreat Ranch from any and all claims resulting in physical or psychological injury, illness, damages, or economic or emotional loss I may suffer because of my stay at Retreat Ranch, including travel to, from and during my stay. This release and waiver of liability shall extend to all claims, whether foreseen or unforeseen, known or unknown.
- Assumption of Risk: I understand and acknowledge that participating in a Program at Retreat Ranch carries inherent risks, including the presence of ranch and farm animals, natural insects and animals, uneven terrain, and electric fencing around livestock. I assume full responsibility for myself and any minors under my care and all known and unknown risks associated with participation in the Program. I acknowledge that Retreat Ranch cannot guarantee that I will not become infected with COVID-19, and by staying, I agree to assume the risks and release Retreat Ranch and its employees/affiliates from all liabilities in association with COVID-19.
- Indemnification: I agree to indemnify and hold harmless Retreat Ranch, their officers, directors, employees, volunteers and agents from any and all claims, including claims of Retreat Ranch’s negligence, resulting in any physical or psychological injury (including paralysis and death), illness, damages, or economic or emotional loss I may suffer because of my stay at/on Retreat Ranch, including travel to, from and during my stay. This indemnification shall extend to all claims, whether foreseen or unforeseen, known or unknown.
- Awareness of Ranch Location & Risks: I acknowledge and understand that I am staying on a working ranch in the hill country of Texas, with wildlife animals, livestock animals, insects, snakes, and other inherent features of a working ranch. I understand that the ranch grounds are composed of dirt and uneven terrain, and that there are honeybees being raised on the property. I further acknowledge that children must not be left unattended, and that there are inherent dangers of staying at Retreat Ranch with free-ranging horses, animals, and wildlife. I also understand that participating in animal interactions has its dangers.
RULES AND REGULATIONS:
- Quiet Time: I understand and acknowledge that amplified sounds are strictly prohibited after 8 pm and that any screaming or yelling is not allowed after 9 pm. I agree to abide by this policy to ensure a peaceful environment for all guests on the premises.
- Smoking: I understand and agree that smoking is prohibited in any structure, building, tent, or any enclosed area. Any violation of this policy will result in a $500 cleaning fee. I acknowledge the importance of maintaining a smoke-free environment for everyone’s health and safety.
- Pets: I understand and acknowledge that no pets, including service animals, are allowed on site due to the presence of working ranch and free-range animals. For the safety and well-being of all, I agree to comply with this policy. If I bring a pet to the premises, I understand that I may be asked to leave, forfeit any deposits, and/or be charged a fine.
- Hot Tub: I understand and agree that children under the age of 14 are not allowed in the hot tub while heated.
- Children: I acknowledge that all children must be supervised by an adult at all times while on the ranch premises. I understand the potential dangers of the ranch and agree to take full responsibility for the safety and well-being of any children accompanying me.
- Sauna: I understand and acknowledge the potential health risks associated with using the sauna on site. I agree to use the sauna responsibly and take full responsibility for any risks incurred. No one under the age of 18 is allowed in the sauna, and I will not use it while under the influence of drugs or alcohol.
- Tent Premises: I understand and acknowledge that I am responsible for any damage caused to the sheets, bedding, pillows, towels, or any other items in the rental property. Specifically, I will be responsible for the replacement of any items damaged due to body oils, self-tanner, lotions, or any other substance that causes stains or damage.
- Thermostats: I understand and acknowledge that I am not allowed to set any thermostats below 75 degrees. If I set the thermostat below 75 degrees, and it becomes defective or malfunctions, I will be subject to a replacement fee. I agree to use the thermostat responsibly to avoid any damages or malfunctions.
- Cameras: I understand and acknowledge that there are cameras installed in all common areas and walking paths, and that footage may be recorded for security purposes. I agree to respect the privacy of other guests and not interfere with the operation of any security cameras on the premises.
- Keys: I understand and acknowledge that I am responsible for the keys issued to me during my stay. If I lose my keys, I will be responsible for a $20 replacement fee. I agree to keep the keys in a safe place and to return them to the designated area upon checkout.
- Septic system: I understand and acknowledge that only provided toilet paper can be flushed in the toilets. I agree not to flush any feminine products, ‘flushable’ wipes, or any other items in the toilet. Any guest who violates this policy may be subject to septic repair fees
CODE OF CONDUCT:
I, herein the Guest, understand and agree that myself, and my guests, will not:
- Harass, harm, threaten, discriminate, libel, defame, or otherwise shame and/or injure “MBC”, its owners, officers, employees, instructors, contractors, assigns, affiliates, agents, successors, and all other Guests. If such occurs, one may be asked to leave with no refund.
- Purposefully destroy, damage or cause harm to any item, animal, person at event location
- Break any of our rental rules.
Guest understands and agrees that MBC and its affiliates have the right to immediately expel, without refund or transfer of any kind, a Guest who breaks, or is suspicious of breaking, any section or amount of this Code of Conduct.
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